Privacy Policy

Personal Information You Give Us

When you sign up or book with us, we'll ask for the basics - your name, email, phone number, and address. For youth programs, we need emergency contact info and sometimes medical details (allergies, conditions, that sort of thing). Payment info too, obviously, but we don't store your credit card numbers ourselves - that's handled by our secure payment processor.

Stuff We Collect Automatically

Our website collects some technical data - IP addresses, browser types, device info, and how you navigate around the site. We use this to make sure everything's running smoothly and to understand what pages people actually care about.

Facility Usage Data

When you use our facilities, we keep records of bookings, attendance, and program participation. For competitive events, we might collect performance stats and tournament results. This helps us run better programs and give coaches the info they need.

Here's what we actually do with your information:

• Running the Show: Processing bookings, managing your account, coordinating programs, and making sure you get what you paid for.
• Keeping You Posted: Sending confirmation emails, schedule updates, program announcements, and the occasional newsletter about what's happening at the complex.
• Safety First: Using emergency contacts and medical info to keep everyone safe during activities. We take this seriously.
• Making Things Better: Analyzing how our facility's being used so we can improve services and figure out what programs people want more of.
• Legal Stuff: Complying with Canadian laws, handling insurance requirements, and dealing with any disputes that might come up.

We're not gonna sell your data to random companies or spam you with junk. That's just not how we roll.

We don't just hand out your info to anyone who asks. But there are a few situations where we might need to share it:

Service Providers

We work with third-party companies that help us run things - payment processors, email services, booking systems, that kind of thing. They only get access to what they need to do their job, and they're contractually obligated to keep it secure.

Sports Organizations & Coaches

If you're participating in leagues or training programs, we'll share relevant info with coaches and league administrators. They need roster details, contact info, and sometimes performance data to run the programs properly.

Legal Requirements

If the law says we gotta hand over information - court orders, government investigations, that sort of thing - we'll comply. We'll also share info if there's an emergency situation where someone's safety is at risk.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work better.

Essential Cookies: These keep the site functioning - things like remembering you're logged in or what's in your booking cart. Can't really turn these off without breaking stuff.

Analytics Cookies: We use these to see how people use the site - which pages are popular, where folks are getting stuck, that kind of thing. Helps us make improvements.

You can adjust your browser settings to block cookies if you want, but some parts of the site might not work as smoothly. Most browsers have instructions on how to manage cookie preferences in their help sections.

Under Canadian privacy laws (PIPEDA and provincial legislation), you've got some solid rights when it comes to your personal data:

• Access: You can ask us what personal info we've got on file about you. We'll send you a copy within 30 days.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your data? Just ask. There are some exceptions (like if we need it for legal reasons), but we'll honor your request when we can.
• Opt-Out: Don't want marketing emails? No problem - every email we send has an unsubscribe link, or you can contact us directly.
• Complaint: If you think we've mishandled your info, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, shoot us an email at info@flameborncitadel.info or give us a call at (604) 555-0187. We'll get back to you promptly.

We take security seriously around here. Your data's protected with industry-standard encryption, secure servers, and regular security audits. Our staff only has access to info they actually need for their jobs, and they're trained on privacy best practices.

Payment information goes through encrypted channels and we use PCI-compliant payment processors - we never see or store your full credit card numbers on our systems.

That said, no system's 100% bulletproof. We do our best, but if there's ever a data breach, we'll notify you and the relevant authorities as required by law. Fingers crossed that never happens, but transparency matters.

We run youth programs for kids of all ages, and we're extra careful with their information. If a participant's under 18, we require parental consent before collecting any personal data.

Parents and guardians can access, review, or request deletion of their child's information at any time. Just get in touch with us and we'll handle it right away.

For youth league participants, we collect only what's necessary for program administration, safety, and communication. We don't use kids' data for marketing purposes, period.

We might update this policy from time to time as our services evolve or laws change. When we do, we'll update the "Last Updated" date at the top of this page.

If there are any major changes that significantly affect how we handle your data, we'll send you an email or post a notice on our website. We won't make changes that reduce your rights under this policy without getting your consent first.